Frequently Asked Questions
Everything you need to know about your Laserox experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while express options are available at checkout.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and in their original packaging with tags attached. Simply visit our Returns Portal to start the process.
Are your materials sustainably sourced?
At Laserox, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.
How do I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to follow your package's journey in real-time.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You can change or cancel an order within 60 minutes of placement by contacting our support team.